Hey there, TCG enthusiasts! Due to the unique nature of sealed products in the trading card world, we’re unable to accept returns. However, if something arrives in shreds or just isn’t as described, don’t worry—we’ve got your back. Shoot us an email at lowcardhideout@gmail.com, and we’ll make things right!

If you need to cancel an order before it ships, we totally understand. Just a heads-up: cancellations are subject to a 3% fee, which helps cover the non-refundable payment processing costs from the initial transaction. The refunded amount will reflect this adjustment.

Thanks for rolling with us and keeping the TCG spirit alive!

Email lowcardhideout@gmail.com with the subject line:

CANCEL ORDER #

Orders typically ship within 48 hours of payment. For Pre-Order and Back-Order items, please see item description for shipping times.

Alright, trainers, here’s the deal with Pre-Orders (and Back-Orders) at the hideout ---

When you place a Pre-Order, everything else in your cart will ship alongside it. So, if your Pre-Order item isn’t set to drop for a month, you’ll be waiting a month for the whole shebang. Want your other goodies ASAP? No problem—just place them in a separate order and check out separately. Please note, we can’t partially fulfill or cancel orders.

A heads-up on payments: Pre-Order and Back-Order purchases are charged to your card or PayPal right when you check out. Need to cancel before shipment? We get it, but there’s a 3% cancellation fee to cover the payment processing costs from the initial transaction. The refunded amount will reflect this adjustment.

Thanks for being part of the hideout and keeping the TCG magic alive—happy hunting!

Email lowcardhideout@gmail.com with the subject line:

CANCEL ORDER #